At Family Precious Gifts, we are committed to ensuring our customers love the products they purchase. If you are not entirely satisfied with your purchase, we're here to help.

Right to Cancel

• Cancellation Period: You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive the goods.
• To exercise the right to cancel, please inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or email).

Returns

• Return Period: After notifying us of your cancellation, you have 14 days to return the goods.
• Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is faulty or not as described.
• Condition of Returned Goods: Goods should be returned in their original condition. We reserve the right to refuse a refund if the goods are returned damaged or in a used condition.

Refunds

• Refund Process: Upon receiving the returned item, we will inspect it and notify you of the status of your refund.
• Refund Timing: If your return is approved, we will initiate a refund to your original method of payment within 14 days of receiving the returned goods.

Faulty Goods

• If you receive a faulty item, please contact us immediately for a full refund, repair, or replacement.

Exclusions

• Certain items are excluded from our returns policy. This includes personalized and custom-made items and incomplete shipping address

Contact Us

• If you have any questions about our Refund Policy, please contact us at support@familypreciousgifts.co.uk